FAQs

FAQs
 
What is the average life span of a unit? 
A unit should last for up to a year depending upon what type it is. Our bonded units are made with bonding glue and will last for about 3-4 months, please read description before purchasing. It will clarify whether the unit is sewn or bonded. 
 
Are units difficult to maintain?
Taking care of your unit is no more difficult than looking after your own hair. The rules are virtually the same, the only difference is you need to be careful with your system and ensure you have been shown how to properly maintain it by hair replacement consultant.

Do you offer customization to your systems, such as highlights and or color. 
All units on the website are pre-made and come as is. We do offer custom units which can be designed and created based on your own preferences, such as hair styles, highlights, colors or densities.
How long does it take to get my new unit?
Please allow 7-14 business days to receive your new wig

What is the return policy on my new unit?
NO REFUNDS. Our pre-made units can be returned within 72 hrs of receiving it for an exchange or store credit. No exchanges on worn items, or if the unit has been altered, damaged, or lace cut..etc. There is a 15% restocking fee. Custom orders can not be returned as they have been customized to fit your specifications. Please make sure that you submit proper measurements when you are having a unit custom made. WE WILL NOT BE RESPONSIBLE IF YOU SUBMIT THE WRONG MEASUREMENTS AND WILL NOT ACCEPT A RETURN, THIS APPLIES TO CUSTOM ORDERS ONLY. 

Please send all returns to:

10221 Krause Road

Box #851

Chesterfield, VA. 23832 

How do I wash my new unit? How do I style the unit after I shampoo it?

Shampoo your unit with  a sulfate free shampoo and use a moisturizing conditioner. Brush wig with a wig or paddle brush. Let wig air dry, or place under a hooded dryer. You may use heat to curl or style your wig.

What if my wig doesn't fit?
All pre-made wigs are made to fit an average head size of 22--22.5. Please measure your head before ordering.Please make sure that you have checked out guideline on how to properly measure your head, when submitting a custom wig order. 
 
DOMESTIC SHIPPING:

Non-Refundable

Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777). We require signature confirmation on every package.  SIGNATURES ARE REQUIRED FOR DELIVERY

 

INTERNATIONAL SHIPPING :

SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER THE PRODUCT IS DISPATCHED FROM US , TRANSFER OF LIABILITY IS TRANSFERRED TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES IF REQUIRED IN YOUR COUNTRY.

UNITS WILL BE MARKED WITH THE VALUE PAID